Reservation Policy

Check-in time

Room availability for check-in is guaranteed from 4:00 pm on the day of arrival. Check-in prior to 4:00 pm is subject to availability. Early check-in depends on the availability of the day of arrival. Early check-in fees may apply.

Check-out time

All guests must check out by 12 noon. Checkout times may be extended subject to availability and at the hotel’s discretion, fees may apply. Any unauthorized late checkouts will automatically result in a charge equivalent to one night at the published rate, plus applicable taxes.
 
Guarantees

A valid credit card number (Credit cards accepted: Visa, MasterCard, American Express, Diners Club and JCB) is required upon reservation, as a guarantee to hold the reservation. Debit-credit cards are not accepted. In case of no-show or late cancellation, a charge equal to the first night, plus applicable taxes, will be charge on the credit card.

Deposit Policy

A valid credit card is also requested upon check-in, to be preauthorized for an amount equivalent to the total of the stay, plus a deposit of 100$ per night.  We do not accept deposit by cash or by debit card.
 
Cancellation policy

If you wish to cancel, please do so 24 hours or more prior the day of your arrival (local time) to avoid cancellation penalties unless otherwise specified for your specific reservation. All cancellations received after this delay will automatically result in a charge equivalent to one night, plus applicable taxes and potential additional charges.

Short-stay policy

You can shorten your stay with a notice of departure before noon (12 PM) on the day of early departure.

Non-refundable rates

All reservations confirmed under a non-refundable rate type will be fully charged upon confirmation, on the credit card provided upon reservation. No refund will be granted in case of cancellation or modification.
 
Minimum age

Guests must be at least 18 years old in order to check-in at the hotel. All guests under 18 years old must be accompanied by an adult.
 
Child policy

Children 5 years old and under stay for free when sharing the room with their parents. A surcharge may apply when reserving packages that have other inclusions. A maximum of 2 children staying for free is accepted. Additional child will be considered as an adult.
 
Smoke free environment

We are proud to offer our guests a smoke free environment. Smoking is strictly prohibited on all hotel premises (cigarettes or e-cigarettes). All violation of the non-smoking policy will automatically result in a 200$ charge, plus applicable taxes.

Pet policy

We accept pets (cats and dogs only) of 20 kilos (45 lbs.) or less, in a certain type of room only (must be attributed by our team). Certain conditions apply. A $35 per day fee plus applicable taxes will be charged for the presence of a pet. You must inform us that you will be travelling with a pet when you reserve your stay. Maximum two animals per room. At the time of reservation, you must inform us that you will be travelling with a pet (limited room choice). During your stay, the animals must not be left alone in your room. You must provide a mobile phone number on arrival in case of a disturbance. When your animal is outside your room, it must be on a leash or in a cage. Pets are not authorized in the restaurant, pool or gym areas or in the meeting rooms. Maintenance staff will not enter a room occupied by an animal without the supervision of its owner. If your pet creates a disturbance affecting the comfort of our other guests, you will be asked to leave the premises and required to compensate the hotel. You will be held responsible for any damage caused to the hotel property by your pet.

This policy does not apply to guide dogs.

Clients staying in our establishments must present to the registration the documents or the collar of a service animal or of a Mira guide dog to get the animal free access.
 
Tax information

Taxes: Quebec Sales Tax 9.975% lodging tax 3.5% Tax on Products and Services 5%.

Updated: February 2022